Frequently asked questions

Yes, we offer a secure online solution. As data protection and security is very important to us, we will send information not only via Email, but also as text messages. Thus you will need a mobile phone to complete the online booking process.

After choosing a storage unit, registering and choosing the start of your rental the following will happen:

  • You will be directed to our payment page.
  • We ask you for an identification by using our partner IDnow - you will receive an Email with a link.
  • You will receive your contract, which must be confirmed via SMS Code, that will be sent to your mobile phone. 
  • Only after sucessful completion of the above 2 steps, we will debit your credit card and you will receive an Email with all needed information to access your storage unit.
  • The padlock for your rented unit is free of charge. The combination will be sent to you via text message to your mobile phone.
    At our locations in Berlin Tempelhof and Hamburg Wandsbek we offer bluetooth locks instead of padlocks, for which you do not need to pay extra. The locks remain at the location after you moved out. At those locations you need to download our App for access. You will receive all information during the online booking process.

Should you at any point have difficulties completing the online booking, please call at the facility during office hours. Phone numbers are found on the respective location page or under Contact.


Use our Pickens Selfstorage App      Google Play Store        Apple Store
(This first version is in German only)


Access (Zugang)

  • At each of our locations we placed signs with QR codes at the entrance gate, entrance to the building, inside the elevators and at the exit. You can scan these codes via the App instead of punching in the access code at the keypads.

Padlock (Schloss)

  • The storage unit (so far only at our Berlin-Tempelhof and Hamburg Wandsbek location) is equipped with a bluetooth padlock and can be opened with the App.

Contracts and billing (Verträge)

  • Overview of all rental contracts, invoices and credit notes

Profile (Profil)

  • Edit personal information
  • Update credit card details

Contact and location information (Kontakt)

• Facility office hours

• Contact: Toll-free phone, directly to branch and E-Mail

Our clients rent individual, safe and clean storage units with daily access. Goods are stored by the renter. Pickens offers this service for private customers as well as to businesses.

Watch our video for an easy explanation (in German)

Watch this video to see how to get to your storage unit and what to expect at Pickens Selfstorage (in English)

Use our App: Google Play Store     Apple Store

As long as you like. From 1 month with a cancellation notice of 2 weeks.

Pickens clients rent their personal unit. Noone can see into that storage unit and the walls are sturdy and secure. The unit is locked with a personal padlock. The facility has a multilevel security concept:
Individual access control through PIN code, 24 hour video surveillance, security guards at night, dual alarm system, smoke detectors, firealarm, intercom system on every floor - directly connected to the reception, bright corridors and fenced compound.

Yes, you have the option of taking out insurance for your stored goods at Pickens Selfstorage at attractive conditions.
You can insure values of € 500.00 or € 1,000.00 per m³. However, insurance is not mandatory with Pickens Selfstorage.
Please find an example contract under "Downloads".

Or you can report the rented unit to your existing household insurance.

Pickens offers storage units from 1 m² (room heights 3m) to 90m², depending on the location you choose. For wine and art lovers and collectors we offer special storage possibilities. Please call for details.

NO! Prices are "all inclusive". Other than rent and security deposit there are no hidden fees or additional costs for your Selfstorage unit. 

For business customers only: additional 19% VAT.

Yes. Our Shop carries large and small boxes, boxes for books and for files. We also have some articles that are practical for moving and storing in our shops. In case you need help, we are happy to recommend moving companies in our area.

Perishable goods, living material, animals, inflammable goods, weapons, explosives of any kind, illegal drugs, narcotics, chemicals and radioactive material, toxic refuse material, hazardous waste of any kind. Any dangerous materials that might affect, damage or impact others through emission.

Access daily (also on Sunday!) from 6.00 am – 10 pm

Client Service, Shop and viewing:Monday – Friday: 9.00 am – 6.00 pm
Saturday: 9.00 am – 2.00 pm

Your monthly storage rental bill is paid via SEPA direct debit from a German bank account or credit card.
We do not accept debit or prepaid cards.
A deposit (one month rent) and the first month rent are due upon conclusion of the rental agreement. This first payment can also be paid in cash.

We accept deliveries that do not exceed: 10 packages, 10 kg per package or a maximum of one <link http: wiki file:plan_palette-europe.svg _blank external-link-new-window externen link in neuem>Europalette. The courier or messenger will have to transport all deliveries to a designated storage unit after checking in with our staff. Our agents cannot accept and store your items at the front desk. You will be informed once your item(s) arrived and may pick it/them up during office hours.

Yes, of course. You can change units, add another storage room to your contract, increase or decrease depending on availability.

Noone! Only you and the people you authorized to do so. The storage units are locked with your private padlock that you can purchase at our shop if you like. If you want other people to have access to your unit, please inform your customer service representative when you sign the contract, as we may ask for identification if somone other than you uses your PIN Code.

Protect yourself against carpet and clothes moths. Although we do precautionary pest control on a regular basis, an infestation cannot be barred 100%. Textiles should be packed dry but not airsealed.

WeinStorage means wine storage (you might have guessed that...). We offer storage only for your wine in a separate storage area. Low light impact and the guarantee of an unchanging temperature (13-14 degrees celsius as well as a relative humidity of 73-74% +/- 5 degrees and %)) allow you to store red wine safely and for long periods of time. 

No. House rules say for your own security: ... no storage of vehicles and mashines that need operating fluids or materials. Water damaging material. That includes shortterm storage.

Fill out  this form and email or snailmail it to the address mentioned. You can certainly drop it off at your facility as well.

Only the lease governs the relationship between tenant and landlord.
Beyond this contract, there are no additional terms. A contract example can be found in Downloads (German only). 

Please note that we carry out a credit check.