Can I purchase moving and storage supply at the facilities?

Yes. You can purchase moving boxes in our shop. We also have some articles that are practical for moving and storing. In case you need help, we are happy to recommend moving companies in our area.
We do have free bluetooth locks for you in place. In case you do not wish to open your storage unit by App, we offer ABUS locks for sale in the shop as well.

What are the office hours and when do I have access to my unit?

Access daily (also on Sunday!) from 6.00 am – 10 pm

Hamburg Wandsbek and Groß Borstel / Berlin Tempelhof and Lichtenberg
Client Service, Shop and viewing: Monday – Friday: 9.00 am – 6.00 pm
Saturday: 9.00 am – 2.00 pm

Hamburg Barmbek and Berlin Wilmersdorf
Client Service, Shop and viewing: Monday – Friday: 9.00 am – 2.00 pm - by phone only: 2.00 pm - 6.00 pm
Saturday: closed - by phone only 9.00 am - 2.00 pm

Does Pickens accept deliveries for me? And if so, what kind?

We accept deliveries for our clients that do not exceed: 10 packages, 10 kg per package or a maximum of one Europalette. We will need a power of attorney to receive shipments, filled out in person with identification at the facility of rental. The courier or messenger will have to transport all deliveries to a designated storage unit after checking in with our staff. Our agents cannot accept and store your items at the front desk. You will be informed once your item(s) arrived and may pick it/them up during office hours.

How do I let you know that my address and/or bank information changed?

Fill out  this form and email or snailmail it to the address mentioned. You can certainly drop it off at your facility as well.